Returns
Contact Us
Security & Privacy
Complaints
Store Policies

Important Note about Chains
All our chains are 24ct gold plated or silver plated display chains only unless otherwise noted.

Ring Sizes
Currently we do not have the facility to list ring sizes in the product description fields. Please specify the required ring size in the comments section of the order form when ordering. Gold rings will be sized at no charge but silver rings will incur a small surcharge.

Our Photos
Please note that our photos are NOT enhanced to make the opal look better than it really is. In fact the opposite is usually the case as the photo can only capture the opal from one angle and opal only flashes its colours when moved around.

Pricing
All Goods shipped outside Australia are TAX EXEMPT (ie exempt from our local GST of 10%). Initial pricing shown is Inclusive of Tax for local customers.
Please click the "More Info" link for each product to see the tax exempt or Tax Free Price and a larger picture.

Currency and Exchange Rates
Please note that all prices on this site are in Australian Dollars.

For conversion into any other currency please click on our Currency Calculator at the bottom of the page (ie the green banknote).

Returns Policy
We understand that there is only so much you can learn about a product from looking at it on a computer screen and that when received it may not be the same as expected. Therefore you can return any purchase within 30 days for a full refund, no questions asked (excluding shipping and insurance costs). We only require that the product be returned in original condition and packaging.

Payment Method
We have made payment as easy and convenient as you could want it. There are several different methods to pay for your order:

Use your credit card online
By far the most convenient method of payment, we will accept Visa, Diners Club, MasterCard, American Express and Australian Bankcard through our easy to use and secure payment system. Our secure server uses 128 bit SSL encryption with a shared Thawte Certificate compliments of INETstore and our web hosting service.

Please note that all charges will be made in Australian dollars and that the invoiced amount will be converted to your home currency at the prevailing exchange rate by your card provider at the time the charges are posted to your account.

Phone or Fax
If you would prefer to complete your purchase offline, we are more than ready to help you. Please print out your order, fill in the payment details and simply fax or mail to us via snail mail.

Aussie Opals Direct
PO Box 4204
MOSMAN PARK 6012
Western Australia

Telephone: (+618) 9336 3766
Facsimile: (+618) 6210 1766
email: julie@ausopaldirect.com.au

International Deliveries
All goods are shipped overseas are sent using International Air Post or EMS Speedpost and are insured for the full purchase price. Pricing is as shown when you "Checkout". Most goods are shipped within 24 hours of ordering and you should allow 7-10 working days for postage to most countries and about 3 working days for EMS Speedpost.

Australian Deliveries
Goods delivered within Australia are shipped using Express Post and are insured for the full purchase price.

Security
Aussie Opals Direct believes in providing a safe and secure shopping experience for all clients. We provide stringent and effective security measures on our Web site. Our secure server provides 128 bit encryption with a shared Thawte Certificate via INETstore online.

It is our policy to never send private information, such as your credit card number, via e-mail. In fact, this is a practice we recommend you adopt in all of your Internet activities.

We designed Aussie Opals Direct to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer. This means you'll be unable to inadvertently place an order through an unsecured connection.

Privacy
Aussie Opals Direct collects client information to make your online shopping experience the very best on the Internet. We respect your privacy, and we assure you that we will maintain and use this information responsibly.

Disclosure of Personal Information
Any information you provide to us at this site when you establish or update an account, shop online or request information (i.e. name, address, e-mail address, telephone number and credit card information), is maintained in private files on our secure Web server and our internal systems only.

This information is used only to enable us to deliver services to you. We do not sell, rent or trade your e-mail address or other details to any third parties.

Complaints
Should you have a complaint about our products or service, we simply ask that you contact us by letter, email, or fax using the contact details above. We will contact you within one business day and endeavour to resolve any problem that you may have. Should you feel that the problem has not been resolved to your satisfaction then we suggest that you contact either the Jewelers Association of Australia or the Western Australian Department of Consumer Protection for independent resolution.

Applicable Law and Jurisdiction
All transactions on this website shall be deemed to have taken place in and under the laws of Western Australia.

Links
For your convenience, our website may contain links to other sites. Please note that we are not responsible for the privacy practices or the content of these Web sites.

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